From the extension
- Open the Gaavala side panel.
- Tap the settings gear and scroll to Account.
- Click Delete account and confirm.
Paid subscribers
If you have an active Pro subscription, cancel it from the billing portal before deleting your account. You can reach the portal from the extension's Manage billing link.
By email
If you cannot access the extension, email support@gaavala.com from the address on your account. We will delete your data within 30 days and confirm by reply.
What gets deleted
- Account profile (email, display name, OAuth link)
- Subscription record (after billing portal cancellation)
- Usage events and session history
- Speaker names and personal settings
- Refresh tokens
- Voice-clone reference sample and your synthetic voice (Pro), including Soniox-side data
- Technical issue reports you sent, and their submission receipts
What we keep
- Financial records: the invoice record of each payment (amount, tax, currency, country, date, payment method) and the payment notices our payment partner sent us, which name the customer, are kept for 5 years as Turkish tax law requires. Your Gaavala account ID is removed from them.
- Free-trial record: a one-way hash of your sign-in identity and the account's total usage seconds, so that the free allowance cannot be claimed again. It cannot be turned back into your account identifier.
- Waitlist entry: a waitlist sign-up on gaavala.com is separate from your account. Unsubscribe from its emails, or ask privacy@gaavala.com to erase it.
Anonymized aggregates (monthly active-user counts) are retained for internal analytics and do not identify you.